Outlook For Mac Error Code 19703
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How to Fix Outlook For Mac Error Code 19703
If you are using Outlook for Mac with an Exchange server, you may encounter an error code 19703 that says \"Could not synchronize record: Sharing request: Calendar to Exchange server\". This error can prevent you from syncing your calendar events and other data with the server. In this article, we will explain what causes this error and how to fix it.
What Causes Outlook For Mac Error Code 19703
According to Microsoft[^2^], this error can occur when there is a mismatch or a wrong ChangeKey property in the database. The ChangeKey property is a unique identifier that helps Outlook and Exchange to track changes made to an item. When you move or synchronize an item from one environment to another, such as from another Exchange server or email client to Outlook for Mac, the ChangeKey property may get corrupted or overwritten. This can cause Outlook for Mac to fail to sync the item with the Exchange server and display the error code 19703.
How to Fix Outlook For Mac Error Code 19703
There are a few possible solutions to fix this error. You can try them one by one until you find the one that works for you.
Update Outlook for Mac and Exchange Server. Make sure you are using the latest version of Outlook for Mac and Exchange Server. You can check for updates in Outlook by going to Help > Check for Updates. You can also download the latest updates for Exchange Server from Microsoft's website[^1^]. Updating your software can help resolve any compatibility issues or bugs that may cause the error.
Create a new Outlook for Mac profile. Sometimes, your Outlook profile may get corrupted or damaged, which can affect your sync settings and data. You can try creating a new profile and see if that fixes the error. To create a new profile, follow these steps[^2^]:
Quit Outlook for Mac.
Go to Finder > Go > Home > Library > Group Containers.
Right-click on UBF8T346G9.Office folder and rename it as UBF8T346G9.Office.old.
Launch Outlook for Mac again. It will prompt you to create a new profile.
Enter your account information and follow the on-screen instructions to set up your new profile.
Try syncing your data with the Exchange server and see if the error is gone.
Note: If you have any local data that is not present on the server, make sure you back it up before creating a new profile. You can export your data as an .olm file by going to File > Export in Outlook for Mac.
Delete the problematic items. If the error is caused by a specific item, such as a calendar event, that has a wrong ChangeKey property, you can try deleting it from your Outlook for Mac and from the server. To do this, follow these steps[^3^]:
Open Outlook for Mac and go to Window > Sync Errors.
Find the item that has the error code 19703 and click on the trash icon to delete it.
Empty your trash bin in both Outlook for Mac and online Exchange account.
Try syncing your data again and see if the error is gone.
Conclusion
Outlook for Mac error code 19703 can be annoying and frustrating, but it can be fixed with some simple solutions. We hope this article has helped you understand what causes this error and how to fix it. If you have any questions or suggestions, please feel free to leave a comment below. ec8f644aee